Customer Care Representative

Permanent, Full time (2 positions) Salary $72,281 plus superannuation Our organisation We exist to deliver essential water, wastewater, and waste recovery services that support the health, safety, and wellbeing in the Gippsland community.

As a key employer in our region, we play a vital role in shaping a sustainable future while driving positive outcomes for our environment, economy, and people.

We 're committed to creating a workplace where everyone can thrive by offering: Flexible work arrangements to support your work/life balance Diverse career opportunities and ongoing professional development A supportive and inclusive culture where our people feel safe to bring their full and authentic self to work.

Competitive employee benefits that make your professional and personal experiences rewarding Our focus in on building a highly skilled, customer-focused team, united by a shared purpose, to make a real difference in the community we serve.

Contribute to a team that's committed to innovation, prioritising our customers and creating a better future for our region.

The role As a Customer Care Representative, you'll play a vital role in supporting customers experiencing financial hardship, vulnerability, overdue accounts and complex account issues.

You will work closely with customers to understand their circumstances, negotiate suitable payment arrangements, identify appropriate assistance options and help resolve account concerns.

You will balance compassionate customer care with responsible credit and debt management practices, ensuring positive outcomes for customers and Gippsland Water.

This is a diverse role where no two days are the same.

You'll support customers through challenging situations while contributing to the effective management of customer accounts, debt recovery activities and service delivery outcomes.

What you’ll bring Experience providing high-quality customer service and resolving complex customer enquiries.

Strong communication, negotiation and problem-solving skills.

Ability to confidently manage sensitive or difficult conversations with empathy and professionalism.

negotiating payment arrangements, account resolutions or financial outcomes.

Sound administrative and computer skills with a high level of accuracy and attention to detail.