Customer Care Representative at Tri Pointe Homes — Tomball, USA | Base Career

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Tri Pointe Homes is about more than homes, we are about people.

We are committed to changing the lives of our customers and employees.

Our passion for creating communities does not end with our customers.

If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative .

Position Highlights: To deliver great customer experiences to homeowners, while following company expectations.

Position Responsibilities

Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care department’s policies and procedures (this includes communicating in person, phone, email or text).
Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).
Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details.
Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowner’s satisfaction.
Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.
Perform quality control inspections and homeowner orientation within company guidelines.
Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.
Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.
Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.

Frequent balancing, standing, walking, sitting, listening, and speaking.
Extensive driving from location to location.
Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds

Want to know what it's like working at Tri Pointe Homes?

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Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals.

Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position.

This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves.

We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business.

We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors.

Please click here for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

Customer Care Representative

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