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Customer Care Representative
Sabert Corporation Europe
Flitwick, UAE
Full Time
Mid
Onsite
3 weeks ago
Customer ServiceSAPMS OfficeSupply Chain KnowledgeCommunicationPrioritization
Free
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Customer ServiceSAPMS Office
About the Role
Sabert Corporation UK seeks a Customer Care Representative to manage the order cycle, provide customer support, and coordinate with internal teams. The role requires strong communication, prioritization skills, and at least 2 years of experience in a similar position.
Key Skills for This Role
Customer ServiceSAPMS OfficeSupply Chain KnowledgeCommunicationPrioritization
Responsibilities
- Supervise and optimize the entire order cycle from receipt to delivery
- Provide accurate information to customers and handle complaints
- Master pricing structure and ensure prices align with commercial negotiations
- Respond to requests from sales team and customers
- Serve as primary point of contact for administrative and supply chain matters
- Keep customer information up to date in SAP
- Coordinate international shipments and ensure customs compliance
- Provide cover for colleagues or manager during absence
- Adopt continuous improvement approach
Requirements
- Bachelor's degree or at least 2 years' experience in a similar position
- Customer oriented and cost conscious
- Methodical and rigorous
- Resilient under stress
- Strong prioritization skills
- Proficient in MS Office; knowledge of ERP is an advantage
- Good communication and listening skills
- Team spirit and positive mindset
Full Job Posting
Company Overview
- Sabert Corporation UK is a leading manufacturer of high quality food packaging, disposable tableware, and sustainable solutions.
- With over 40 years of expertise, we develop innovative products combining performance, aesthetics, and environmental responsibility.
- Joining Sabert means becoming part of a fast growing international company committed to eco responsible innovation.
Department Mission
- The Customer Care position is integral to the Supply Chain Department, delivering high customer satisfaction through optimal coordination of logistics, production planning, and procurement.
- The role ensures professional, responsive customer service while maintaining cost and inventory control across the supply chain.
Responsibilities
- Supervise and optimize the entire order cycle from receipt to delivery, providing support on invoicing and payment matters only in case of discrepancies.
- Proactively provide accurate product information and handle complaints to resolve issues quickly.
- Master pricing structure and ensure prices align with commercial negotiations.
- Respond promptly to requests from sales team and customers.
- Serve as primary point of contact for internal and external customers on administrative and supply chain matters.
- Keep customer information up to date in SAP.
- Coordinate international shipments and ensure customs compliance.
- Provide cover for colleagues or manager during absence.
- Adopt a continuous improvement approach to generate added value.
Skills
- Customer oriented and cost conscious.
- Methodical and rigorous.
- Resilient under stress with ability to remain calm under pressure.
- Strong prioritization skills with focus on deadlines.
- Independent and versatile, enjoys task variety.
- Proficient in MS Office; knowledge of ERP is an advantage.
- Ability to understand customer needs and anticipate requirements.
- Empathetic, good listener, able to resolve conflicts.
- Strong team spirit and positive mindset.
- Bachelor's degree or at least 2 years' experience in a similar position.
Achievements and Key Results
- Established strong relationships with internal and external customers.
- Proficient in managing all tasks related to Customer Care Representative.
- Broad understanding of supply chain, finance, and sales.
- Ability to balance customer satisfaction and service costs.
- Ability to learn in depth about company products, services, and policies.
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