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Customer Care Representative
Vitrolife Group
Dubai, UAE
Full Time
Entry
Onsite
1 months ago
Customer ServiceSalesforceNavisionCold Chain LogisticsData EntrySOP Compliance
Free
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Customer ServiceSalesforceNavision
About the Role
Vitrolife Group seeks a Customer Care Representative in Dubai to serve as the vital link between clinics, patients, and laboratory teams. The role involves managing sample reception, cold-chain logistics, client support, and data entry using Salesforce and Navision.
Key Skills for This Role
Customer ServiceSalesforceNavisionCold Chain LogisticsData EntrySOP Compliance
Responsibilities
- Serve as the bridge between clinics and the laboratory
- Ensure biological samples reach the lab safely and on time
- Support clients with empathy, accuracy, and professionalism
- Uphold the highest standards of compliance and safety
- Manage daily sample reception and cold chain logistics
- Use Salesforce to track cases and client interactions
- Register patient and sample data in Navision with precision
- Maintain documentation, traceability, and SOP compliance
- Collaborate with Sales, Logistics, and Laboratory teams
Requirements
- Bachelor's degree, preferably in a healthcare related field
- At least 2 years of experience in customer service, logistics, or laboratory workflows
- Experience with Salesforce and/or Navision
- Strong attention to detail and data accuracy
- Excellent communication, empathy, and patient care skills
- Ability to speak Arabic (preferred)
Full Job Posting
Overview
- At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family.
- Join Our Team as a Customer Care Representative (Dubai, UAE)
Your Impact
- Serve as the bridge between clinics and our laboratory
- Ensure biological samples reach the lab safely and on time
- Support clients with empathy, accuracy, and professionalism
- Uphold the highest standards of compliance and safety
- Strengthen operational excellence through accurate Salesforce and Navision use
What You’ll Do
- Deliver exceptional customer care and service coordination
- Manage daily sample reception and cold‑chain logistics
- Use Salesforce to track cases and client interactions
- Register patient and sample data in Navision with precision
- Maintain documentation, traceability, and SOP compliance
- Collaborate with Sales, Logistics, and Laboratory teams to exceed client expectations
What You Bring
- A passion for service and operational excellence
- A bachelor’s degree, preferably in a healthcare‑related field
- At least 2 years of experience in customer service, logistics, or laboratory workflows
- Experience with Salesforce and/or Navision
- Strong attention to detail and data accuracy
- Ability to thrive in a regulated, fast‑paced environment
- Excellent communication, empathy, and patient care skills
- Ability to speak Arabic (preferred/advantageous) to support regional patients
Benefits
- Competitive salary package
- Health insurance coverage
- Annual leave Ticket
- Professional development & training opportunities
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