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Customer Care Representative
Tavola
Dubai, UAE
Full Time
Entry
Hybrid
Yesterday
Customer ServiceOrder ManagementMagentoShopifyZendeskCommunication
Free
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Customer ServiceOrder ManagementMagento
About the Role
Tavola is looking for a customer service executive to handle inquiries via multiple channels, process orders, and resolve complaints. The role requires proficiency in English and Arabic, and flexibility to work from the office 1-2 days a week.
Key Skills for This Role
Customer ServiceOrder ManagementMagentoShopifyZendeskCommunication
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries through WhatsApp, Tavolashop.com chat widget, Facebook chat, Emails, Instagram, and phone calls
- Acknowledging and resolving customers complaints
- Processing orders in Magento, Shopify and other order management systems
- Coordinating with local fulfillment teams and delivery partners to ensure correct shipping addresses and on time shipment
- Perform off site payments using payment links for special orders
- Check and respond to customer reviews submitted on Google My Business
- Support Tavola Studio team by communicating complimentary classes vouchers to identified customers
Requirements
- Professional with 0 3 years of experience in a similar role; fresh graduates welcome
- Magento, OTO and/or Zendesk knowledge is a plus
- Great personality who takes new challenges with a smile
- Collaborative work with colleagues to achieve CS function goals
- Good time management, attention to details, and customer centric
- E commerce background (preferred)
- Proficiency in English and Arabic
Full Job Posting
Job Overview
- Are you passionate about delivering exceptional customer service? We are looking for a customer service executive who is ready to tackle customer issues with a positive and empathetic approach.
- This role demands proficiency in English and Arabic, a professional demeanor, and flexibility to work from the office one or two days a week.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries through various channels such as WhatsApp, Tavolashop.com chat widget, Facebook chat, Emails, Instagram, and phone calls.
- Acknowledging and resolving customers complaints.
- Processing orders in Magento, Shopify and other order management systems.
- Coordinating with local fulfillment teams and delivery partners to ensure customers shipping addresses are correct and that shipment is done on time.
- Perform off site payments using payment links for special orders or customers who can’t use payment options on Tavolashop.com.
- Check and respond to customer reviews submitted on Google My Business.
- Support Tavola Studio team by communicating complimentary classes vouchers to identified customers.
Key Competencies
- Professional with 0 3 years of experience in a similar role: Magento, OTO and/or Zendesk knowledge is a plus.
- Fresh graduate who thinks you can do the best in this role? Don’t worry, you can still apply.
- Attitude – great personality who takes new challenges with a smile.
- Teamwork – Collaborative work with colleagues to achieve CS function goals.
- Planning and Organization – Good time management, attention to details, and customer centric.
- E commerce background (preferred).
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