linkedin
Customer Care Representative
Logic Utilities District Cooling Services LLC
Dubai, UAE
Full Time
Entry
Onsite
3 weeks ago
Customer ServiceZendeskCRMProblem SolvingCommunicationAttention to Detail
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer ServiceZendeskCRM
About the Role
Logic Utilities is hiring a Customer Service Agent to manage customer enquiries, resolve service issues, and provide professional support in Dubai. The role involves handling billing, payments, and account inquiries using Zendesk and CRM systems.
Key Skills for This Role
Customer ServiceZendeskCRMProblem SolvingCommunicationAttention to Detail
Responsibilities
- Manage customer callbacks and service enquiries through customer support systems
- Review customer account information and ticket history before contacting customers
- Verify customer identity and ensure compliance with data protection and privacy requirements
- Provide clear, professional and empathetic support to customers
- Resolve customer enquiries wherever possible and provide accurate updates when further action is required
- Take ownership of customer issues from initial contact through to resolution
- Handle customer enquiries relating to utility bills, payments, security deposit refunds, late payment fees, disconnection and reconnection requests
- Investigate account histories and coordinate with internal teams to provide accurate information
- Maintain accurate and detailed customer records within Zendesk
- Manage ticket queues effectively and prioritise cases according to service levels
- Handle customer complaints professionally and within required response timeframes
- Collaborate with Billing, Collections, Technical and Customer Experience teams
Requirements
- Bachelor's degree or equivalent professional experience
- 1 3 years of customer service, contact centre or customer support experience
- Strong verbal and written communication skills in English
- Excellent problem solving and customer relationship skills
- Ability to remain calm and professional under pressure
- Strong attention to detail and organisational skills
- Experience using CRM, ticketing or customer management systems
Full Job Posting
About the Role
- Logic Utilities is a leading utility billing and customer experience provider serving residential and commercial communities across Dubai and Abu Dhabi.
- We are looking for a Customer Service Agent to join our growing Customer Experience team.
- This role is ideal for someone who enjoys helping customers, solving problems and delivering outstanding service in a fast paced, technology enabled environment.
Key Responsibilities
- Manage customer callbacks and service enquiries through our customer support systems.
- Review customer account information and ticket history before contacting customers.
- Verify customer identity and ensure compliance with data protection and privacy requirements.
- Provide clear, professional and empathetic support to customers.
- Resolve customer enquiries wherever possible and provide accurate updates when further action is required.
- Take ownership of customer issues from initial contact through to resolution.
- Handle customer enquiries relating to utility bills, payments, security deposit refunds, late payment fees, disconnection and reconnection requests.
- Investigate account histories and coordinate with internal teams to provide accurate information.
- Escalate complex issues appropriately while maintaining ownership of customer communications.
- Maintain accurate and detailed customer records within Zendesk.
- Manage ticket queues effectively and prioritise cases according to service levels.
- Handle customer complaints professionally and within required response timeframes.
What We're Looking For
- Bachelor's degree or equivalent professional experience.
- 1 3 years of customer service, contact centre or customer support experience.
- Strong verbal and written communication skills in English.
- Excellent problem solving and customer relationship skills.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and organisational skills.
- Experience using CRM, ticketing or customer management systems.
- Desirable: Experience within utilities, billing, collections, real estate or facilities management.
- Desirable: Zendesk experience.
- Desirable: Experience with outbound customer engagement platforms.
- Desirable: Knowledge of UAE utility regulations and customer service frameworks.
- Desirable: Arabic language skills.
Success Measures
- Deliver exceptional customer experiences.
- Resolve customer issues efficiently and accurately.
- Meet service level and response time targets.
- Maintain high quality customer records and documentation.
- Contribute positively to customer satisfaction and retention.
Why Join Logic Utilities?
- Be part of a growing and innovative utilities business.
- Work with modern customer experience technologies including AI assisted support tools.
- Opportunities for career growth and development.
- Collaborative and supportive team culture.
- Make a genuine impact on customer experience across Dubai and Abu Dhabi.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career