Customer Care Representative (Contract)

Quality Assurance Scores by Support Channel: >92%

Average Handling Time (AHT) by Support Channel: < 7:00 minutes

Adherence to Contact Center SLAs and other KPIs

Bachelor’s degree or equivalent experience.

1+ years of customer service experience or previous exposure to a call center environment.

Experience working in e-commerce customer service is preferred

Experience with luxury or beauty brands and prior work in a remote or distributed team environment are preferred.

Demonstrates the ability to efficiently navigate and manage multiple computer applications.

Ability to emotionally connect with and actively listen to customers to increase brand loyalty and sales.

Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity).

Strong technical skills in quickly learning and navigating software applications.

Proficient using Windows, Microsoft Office Suite, and email/Outlook.

Excellent communication in verbal and written form.

Highly self-motivated, organized, and a team player.

Ability to work independently, take direction, and prioritize accordingly.

Ability to work cross-functionally in a fast-paced environment.

Willingness and ability to operate in a team environment.

Respond quickly to change with a positive attitude and a willingness to learn new ways to work and achieve goals.

Bilingual (English/ Canadian French) is preferred.

Comprehensive benefits package

Generous employee discount to use on all your favorite L’Occitane en Provence product