paycor
Customer Care Representative
Pahlisch Homes, Inc.
Canby, USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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- Intentional
- Servant’s Heart
- Innovative Spirit
- Be a trusted resource for scheduling appointments with homeowners and perform onsite home inspections within the warranty
- Evaluate warranty requests and determine needs with the utmost professionalism
- Perform minor home repairs, adjustments, and modifications
- Basic familiarity with reading and assessing blueprints
- Display empathy while providing superior customer service on the phone, in person and via email
- Maintain professionalism in difficult customer interactions.
- Respond to customer phone calls & emails in a timely and professional manner
- Organize homeowner paperwork & one year warranty files
- Follow-up on one-year warranty meetings
- Work with internal and external departments to ensure homes are ready for new home demonstration meetings and that warranty claims are completed in a quality and timely manner.
- Communicate and coordinate work orders with Trade Partners and/or manufacturers
- Daily tasks include quality control inspections, warranty claim assessments, defect causes, & construction troubleshooting
- Verify completion of Trade Partner workmanship and accurately documents completion
- Assist Customer Care Team with scheduling, Trade base warranty follow-up, data-entry, filing & product/warranty research
- Manage, follow up and track trade partner “open tickets” and coordinate scheduling
- Attend company, department, region, and community meetings
- Conduct in-depth home presentations with new homeowners before closing
- Perform other related duties as assigned
- Successfully manage an active service load of 30+ open items with aging of open items ≤ 18 days.
- Efficiently complete one or more New Home Delivery (NHD) meetings per day, including preparation and follow-up.
- Other duties as assigned
- Bachelor’s Degree or equivalent years of related experience
- 4+ years of customer service experience required
- 2+ years of construction field experience preferred
- Warranty experience preferred
- General knowledge of the residential building industry and the ability to use general building tools and equipment
- Intermediate/Advanced knowledge of Microsoft Suite Products (Outlook, Word, Excel)
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