Customer Care Representative

Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.

Document every customer interaction in a detailed and structured manner

Maintain and update our internal knowledge base and other sources

Handle re-supply and report requests in a timely and efficient manner

Assist clients with any technical problems with our equipment

Troubleshoot transmission or other equipment usage problems

Provide recommendations for service set-up, usage and troubleshooting

Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)

Must have excellent written and spoken English language skills.

Good capacity for teamwork

Ability to work independently and demonstrate initiative in resolving issues

Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients

Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner