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Customer Care Representative
Enginecy
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Customer ServiceCustomer SupportCustomer SatisfactionInbound and outbound customer communicationIssue resolutionCRM or ticketing systems
Free
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Customer ServiceCustomer SupportCustomer Satisfaction
Role Overview
The Customer Care Representative is a full-time, on-site role based in Dubai, United Arab Emirates.
The role handles customer interactions through phone, email, and chat while providing timely and accurate responses.
Key Skills for This Role
Customer ServiceCustomer SupportCustomer SatisfactionInbound and outbound customer communicationIssue resolutionCRM or ticketing systems
Full Job Posting
Company Description
Enginecy is a creative agency focused on high-end websites, branding, and modern social media design.
The company combines design, technology, and strategy to help clients build digital identities and online experiences.
Teams collaborate with brands across sectors and value innovation, client satisfaction, and consistent delivery of quality digital solutions.
Role Description
The Customer Care Representative is a full-time, on-site role based in Dubai, United Arab Emirates.
The role handles customer interactions through phone, email, and chat while providing timely and accurate responses.
Key Responsibilities
- Resolve inquiries related to services, projects, and general support.
- Maintain detailed records of customer interactions in internal systems.
- Manage service requests and follow up on open issues.
- Coordinate with internal teams to address client needs.
- Escalate complex cases when necessary.
- Gather feedback to improve customer experience.
- Maintain a positive and professional image of Enginecy in every interaction.
Qualifications
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