indeed
Customer Care Representative
Rivoli Group
Dubai, UAE
Mid-Senior
Onsite
Discovered 2 weeks ago
Customer serviceComplaint handlingEnglishMS OfficeRepair service coordinationCall center or BPO operations
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer serviceComplaint handlingEnglish
Key Skills for This Role
Customer serviceComplaint handlingEnglishMS OfficeRepair service coordinationCall center or BPO operations
Full Job Posting
Responsibilities
- Interact with customers to obtain repair estimate approvals.
- Communicate repair-related updates and information.
- Address basic customer queries.
- Handle complaints and follow up on resolutions.
- Coordinate with retail outlets on service-related queries.
- Coordinate with internal team members to resolve issues.
- Prioritize tasks to meet service level agreements.
- Escalate relevant issues to managers as needed.
Profile
- At least 1–3 years of relevant experience in a similar role.
- Excellent verbal and written communication in English.
- Experience in a professional call center or BPO is preferred.
- Experience in complaint handling.
- Proficiency in MS Office.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career