Customer Care Representative

What We Offer

• Pay: $15/hour plus bi-weekly incentives.
• Training: Paid initial training and ongoing development to support your growth and success.
• Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
• Support: Our internal support team is available real-time to help you be successful.
• Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
• Travel Perks: Experience the industry through discounted cruises, access to travel agent rates, and more.
• About the Company
• World Travel Holdings is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people‑focused culture with a strong commitment to employee engagement and remote work. Learn more: WorldTravelHoldings.com
• Key Responsibilities
• Handle 2–3 inbound service and reservation calls per hour with efficiency and professionalism.
• Accurately process requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Utilize available resources to efficiently handle customer requests independently and accurately.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Remain accessible and responsive via phone, email, and chat during scheduled work hours.
• Consistently meet or exceed performance goals and maintain productivity standards.
• Engage in team meetings and training to build knowledge and stay informed of company initiatives.
• Qualifications
• Schedule Adherence: Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs
• Service-Oriented: Ability to consistently deliver exceptional customer service by resolving issues efficiently, aiming for one-call resolution, and maintaining a high level of attention to detail.
• Tech Savvy: Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office.