Customer Care Manager / Coordinator (Phone & Digital)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Female candidates preferred (Retail optical experience is preferred) Location: Al Karama, Dubai Experience: 1–2 Years Salary: Competitive package.
Key Skills for This Role
Full Job Posting
Overview
Female candidates preferred
(Retail optical experience is preferred)
Experience: 1–2 Years
Salary: Competitive package.
Key Duties & Responsibilities
Customer Communication: Answer all customer phone calls and respond instantly to messages on WhatsApp Business and social media (Instagram, Facebook).
Booking & Inquiries: Answer questions about eyewear brands, frame prices, and book eye-testing appointments for the store.
Problem Solving: Handle customer complaints, track delayed orders with the lab, and resolve issues politely.
Team Coordination: Work closely with store staff and optometrists to make sure customer orders are delivered on time.
Requirements & Qualifications
Experience: 1–2 years of customer service, front desk, or call center experience in the UAE (Retail or medical clinic experience is a plus).
Communication: Excellent spoken and written English with a polite, professional phone manner.
Digital Skills: Comfortable using WhatsApp Business, Instagram messaging, and basic computer systems (MS Excel).
Availability: Immediate Joiner
Pay: AED3,000.00 - AED5,000.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Basari Opticals
E-Commerce Order Fulfillment Executive
Dubai, UAE
Basari Opticals seeks an E-Commerce Order Fulfillment Executive in Dubai to manage end-to-end fulfillment across online channels. Responsibilities include order processing, inventory synchronization, dispatch coordinatio
Inventory Manager / Coordinator
Dubai, UAE
Basari Opticals is growing, We are looking for a sharp, detail-oriented Inventory Manager / Coordinator to join our team If you have 1–2 years of experience in retail stock management and are looking to grow your career
Customer Relationship Manager
Dubai, UAE
Key Requirements Minimum 5 years of experience using Zoho CRM. Strong experience in customer relationship management, customer follow-ups, and CRM data handling. Ability to manage customer inquiries, complaints, servi
Inventory Controller
Dubai, UAE
Key Responsibilities Manage daily inventory operations, including receiving, storing, tracking, and issuing stock. Monitor stock levels and ensure timely replenishment to avoid shortages or overstocking. Maintain accu