Customer Care Executive
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Key skills for this role
About the Role
Ken Food Supplements LLC is seeking a professional Customer Care Executive to handle online orders, coordinate deliveries, and manage order processing using Zoho Books. The role requires strong communication skills, attention to detail, and experience in customer service or e-commerce.
Key Skills for This Role
Responsibilities
- Receive and process customer orders from the website accurately
- Communicate with customers regarding orders, updates, and inquiries
- Coordinate with delivery companies to ensure timely order fulfillment
- Track deliveries and resolve any delivery related issues
- Maintain accurate order records using Zoho Books
- Provide excellent customer service and handle customer concerns professionally
- Work closely with internal teams to ensure smooth order flow
Requirements
- Previous experience in customer service, order processing, or e commerce
- Strong communication and customer handling skills
- Experience with or willingness to learn Zoho Books
- Ability to coordinate with delivery companies and manage logistics
- Fast learner and able to adapt to new systems easily
- Fluent in English; Arabic is a plus
- Strong attention to detail and problem solving skills
Full Job Posting
Job Summary
- We are looking for a professional and well organized Customer Care Executive to handle online orders, communicate with customers, coordinate deliveries, and manage order processing through Zoho Books and our website system.
Key Responsibilities
- Receive and process customer orders from the website accurately.
- Communicate with customers regarding orders, updates, and inquiries.
- Coordinate with delivery companies to ensure timely order fulfillment.
- Track deliveries and resolve any delivery related issues.
- Maintain accurate order records using Zoho Books.
- Provide excellent customer service and handle customer concerns professionally.
- Work closely with internal teams to ensure smooth order flow.
Requirements
- Previous experience in customer service, order processing, or e commerce.
- Strong communication and customer handling skills.
- Experience with or willingness to learn Zoho Books.
- Ability to coordinate with delivery companies and manage logistics.
- Fast learner and able to adapt to new systems easily.
- Fluent in English; Arabic is a plus.
- Strong attention to detail and problem solving skills.
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