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Customer Care Executive
Rentokil Initial
Adelaide, AUS
Full-time
Entry
Onsite
Discovered 2 weeks ago
Free
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The core responsibilities in this role include
- Providing support to national and key clients
- Drawing up contracts for services offered
- Processing purchase orders
- Planning and booking technician jobs for smooth client service
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
The successful candidate will have
Previous working experience in a similar role (customer service/ administration/ account management)
Is experienced in customer retention
High attention to detail and excellent organisational skills
Excellent customer service skills
Intermediate computer skills
Complaint handling and conflict resolution skills
Ability to work under pressure, multi-task, and work autonomously
Outstanding verbal and written communication skills
Love working in a team environment
ABOUT THE COMPANY
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
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