Customer Care Executive
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Key skills for this role
Role Overview
This is a full-time, on-site Customer Care Executive role based in Abu Dhabi Emirate, United Arab Emirates.
The role handles customer inquiries, provides product information, resolves issues, and supports positive customer experiences.
Key Skills for This Role
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Company Overview
DT Electronics is a growing electronics company focused on reliable consumer and professional technology products.
The organization emphasizes quality, affordability, responsive service, long-term relationships, innovation, integrity, and customer focus.
Role Overview
This is a full-time, on-site Customer Care Executive role based in Abu Dhabi Emirate, United Arab Emirates.
The role handles customer inquiries, provides product information, resolves issues, and supports positive customer experiences.
Responsibilities
- Handle inbound and outbound customer inquiries.
- Provide product information and resolve issues by phone, email, and in person.
- Document customer interactions and follow up on pending cases.
- Ensure timely resolution in line with company policies.
- Collaborate with sales and technical teams to address customer needs.
- Support order processing and assist with returns or exchanges.
- Maintain high service standards and contribute to customer satisfaction initiatives.
- Provide feedback to improve processes and customer experience.
Qualifications
- Strong customer support, customer service, and customer satisfaction skills.
- Clear spoken and written communication in English.
- Sales-related skills to identify upsell or cross-sell opportunities while maintaining a customer-centric approach.
- Ability to work on-site full time in Abu Dhabi Emirate, United Arab Emirates.
- A high school diploma is required.
- Problem-solving, conflict resolution, and attention to detail are beneficial.
- Previous customer-facing experience, ideally in electronics or retail, is preferred.
- Basic computer literacy and familiarity with CRM or ticketing systems are advantageous.
- Arabic language skills are an advantage.
- A diploma or degree in business, marketing, or a related field is an added benefit.
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