Customer Care Associate, Remote, Alberta Canada

Must be located in Alberta, Canada

1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers

Proven history of strong service attitude (volunteer experience, passion projects, etc)

Exceptional Resolution Expert with service skills including; Empathy, Active Listening, Ownership, FCR, written/verbal communication skills, and a professional phone voice

Proficiency with computer skills, strong typing skills, and experience in multitasking

Reliable access to a private, secure, quiet workspace

Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet

Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa.

Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, September 28 - October 09

The ideal candidate will have a passion for helping others. We want our Customer Care Associates to be caregiver advocates, empathetic, and solution-oriented. The ideal candidate is comfortable asking sensitive questions and defusing challenging situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently.