Customer Care Associate

You need someone to hand you a task list every morning.

"Close enough" is good enough — order accuracy is the job, not a nice-to-have.

You'd rather explain why something can't be done than figure out how it can.

Difficult conversations rattle you for the rest of the day.

Why You’ll Love Working Here

At Southland Trailers, we build big things — and we back the people who build them.

• Strong Pay with regular performance reviews — because effort should be rewarded

• Real Growth — training, development, and advancement opportunities that actually lead somewhere

• Compressed Workweek — for better work life balance

• A Culture That Has Fun — Social Club events like wing nights, hockey games, family events, BBQs, bowling, and more

• Benefits That Matter — comprehensive coverage for you and your family

• RRSP Matching — future you will thank you

• Hot Food On Site — fresh breakfast, lunch, and snacks in our in-house cafeterias

• Stable, Growing Company — 45+ years in business and still expanding

• Certified Living Wage Employer and named one of HRDC’s Best Places to Work (2024-2026)

How to Apply

Think you’ve got what it takes? Send us your resume.

We read every application, but we prioritize people who show attention to detail — because that's the job. Here's how to stand out:

Send your resume

In place of a cover letter, answer this in 5 sentences or less: "Tell us about a time you turned a frustrated customer into a loyal one."

Applications that follow all steps go to the top of the pile. That's not a trick — it's the first test of the job.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

By applying, you consent to Southland Trailers contacting you via the phone number and email address provided. Southland Trailers is an equal opportunity employer. We are committed to building an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request.