Customer Care Associate (Business Development Representative)

We continue to grow because we focus on delivering an exceptional customer experience and building lasting relationships with every homeowner we serve.

As a Customer Care Associate, you'll become the connection between our customers and our field teams.

Your day may include:

• Responding quickly to inbound phone calls, texts, emails, and online inquiries
• Scheduling appointments for our sales, service, and home energy teams
• Following up with homeowners to answer questions and guide them through the next steps
• Making outbound calls to new leads, existing customers, and past proposals
• Promoting our Membership Program and explaining its benefits
• Reconnecting with previous customers regarding open estimates and home improvement opportunities
• Confirming upcoming appointments and communicating schedule updates
• Following up after appointments and installations to ensure customer satisfaction
• Collecting customer information accurately within our CRM system
• Assisting customers with service requests and coordinating with internal departments
• Supporting marketing campaigns through timely customer outreach
• Collecting payments when appropriate
• Working collaboratively with sales, marketing, service, and operations teams to create a seamless customer experience

We're looking for someone who genuinely enjoys helping people.

Our ideal team member is:

• Friendly, positive, and professional
• Comfortable speaking with customers throughout the day
• An excellent listener and communicator
• Confident asking for appointments and earning customer commitment
• Organized and able to manage multiple priorities
• Motivated by goals and performance incentives
• Able to build rapport quickly over the phone, text, and email
• Comfortable adapting to changing priorities in a fast-paced environment
• A dependable teammate who enjoys celebrating shared success

To succeed in this role, you should have:

• At least one year of customer service, inside sales, appointment setting, or call center experience
• Strong communication skills, both verbal and written
• Experience working with CRM systems and multiple computer applications
• Proficiency with Microsoft Office and Google Workspace
• Strong organizational and time management skills
• The ability to work independently while contributing to a collaborative team
• Reliable transportation with the ability to commute to our Marlborough office

Previous experience in HVAC, home services, construction, retail sales, or business development is preferred but not required.

Bilingual candidates are encouraged to apply.

At Endless Energy, we believe our employees deserve the same level of care that we provide our customers.

We offer:

• Competitive hourly pay with uncapped commission opportunities

• Paid Vacation
• Paid Holidays
• Your Birthday Off with Pay
• Tuition Reimbursement
• Ongoing training and professional development

• A supportive leadership team invested in your success
• A culture built on teamwork, respect, and continuous growth

• Full-Time
• Monday-Friday
• Rotating evenings and weekends as business needs require

Why Endless Energy?

We're more than a home services company—we're a team committed to helping homeowners make informed decisions while creating rewarding careers for our employees.

If you're someone who enjoys connecting with people, thrives in a goal-oriented environment, and wants to be part of a growing company where your work truly matters, we'd love to hear from you.

Apply today and help us continue delivering five-star experiences to homeowners across Massachusetts.