Customer Care and Operations Manager

• Paid Training
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Serve as the primary point of contact for residents via phone, email, and live chat
• Respond promptly to inquiries, concerns, and service requests
• Follow up to confirm resolution and gather client feedback
• Maintain accurate account records in our CRM
• Identify opportunities to upsell or cross-sell services when appropriate
• What you’ll do — Operations Management (50%)
• Partner with our internal recruiter to hire and onboard 1099 independent cleaning contractors
• Manage day-to-day scheduling, performance, and retention of your contractor team
• Ensure consistent coverage and quality across assigned markets
• Uphold company service standards and procedures
• 5+ years of customer service experience
• Prior team leadership or management experience
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making ability
• Proficiency with CRM systems, Google Workspace, and Microsoft Office
• Experience managing or coordinating independent contractors a plus
• Patient, empathetic approach with clients
• Ability to multitask and manage time effectively
• Flexible availability, including occasional weekends
• Experience handling high-volume customer inquiries
• Experience resolving escalations in a service environment
• Background in home services, hospitality, or property management
• $15.00 an hour base plus commissions and overrides on your territory. It equals $30-$40 an hour.

This is a remote position.