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Customer Care Advisor
TVH
Abu Dhabi, UAE
Full Time
Mid
Onsite
2 weeks ago
Customer ServiceCommunicationProblem SolvingOrganizational SkillsTeamworkEnglish
Free
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Customer ServiceCommunicationProblem Solving
About the Role
TVH is seeking a Customer Care Advisor to serve as the primary contact for customer inquiries, including offers, orders, invoices, and complaints. The ideal candidate has 2-3 years of customer service experience, strong organizational skills, and fluency in English; Arabic is a plus.
Key Skills for This Role
Customer ServiceCommunicationProblem SolvingOrganizational SkillsTeamworkEnglish
Responsibilities
- Serve as primary contact for customers regarding offers, back orders, invoices, and complaints
- Observe customer challenges and provide solution driven support
- Collaborate and communicate constructively with all departments to ensure high customer satisfaction
- Signal and report bottlenecks within assigned processes
- Register and administrate client information, documentation, complaints, and signals in relevant systems
Requirements
- 2 3 years experience in a customer oriented job
- Strong customer oriented thinking and acting skills
- Good commercial skills
- Solution driven and persistent
- Good organizational skills and ability to set priorities
- Team player
- Fluent in English
- Knowledge of Arabic is a strong plus
Full Job Posting
Overview
- We are looking to strengthen our team of Customer Care Advisors in Sharjah. As a Customer Care Advisor, you are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.
Your Responsibilities
- You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
- You observe customer challenges and are solution driven.
- You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
- You signal and report about bottlenecks within the assigned processes.
- You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.
How To Succeed / Your Profile
- You have about 2 3 years experience in a customer oriented job.
- You have strong customer oriented thinking and acting skills.
- You have good commercial skills.
- You are solution driven and persistent.
- You have good organizational skills and you are able to set priorities.
- You are a team player.
- You are fluent in English. Knowledge of Arabic is a strong plus.
About TVH
- TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well known for its unstoppable craving for innovation.
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