Customer Banking Specialist - Epping

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us .

As the Customer Banking Specialist in our Epping Branch you’ll :

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Support customers with enquiries, maintenance on accounts and process applications for credit products

Complete Financial Health Checks to assess customers’ financial needs and identify any changes

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellent communication skills & the ability to articulate financial terms in a clear way

The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions