Customer Analytics Manager

Customer Analytics Manager Alabama Power Company – Customer Solutions This position will be located at APC Corporate Headquarters in Birmingham, AL

The Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics team within Customer Solutions and Business Development (CSBD) and engaging directly as an APC subject matter expert on advanced analytics initiatives.

This role leads a team of data scientists and data analysts in creating and enhancing advanced analytics models using both structured and unstructured data to inform growth decisions and strategies across CSBD.

Further, this role will collaborate with partners across Southern Company to drive the development of customer experience tools to enable the company to meet our customers’ evolving needs.

Provide leadership and mentorship to a team of data scientists and data analysts

Direct and manage multiple data science initiatives, ensuring timely execution and superior deliverables

Partner with peer managers, TO, and SCS partners to integrate data science solutions into our customer experiences and solutions

Lead the development of tools for clients to leverage within their roles

Stay current with industry trends and emerging technologies to help manage and improve existing data sets and analytical tools

Articulate findings and insights to both technical and non-technical audiences, including senior management and external clients

Support CSBD’s access to, understanding of, and engagement with internal and external data sources and systems

Utilize advanced analytics techniques and AI to alongside complex datasets and derive actionable insights

Convey data driven insights for growth decisions and strategies across the residential, commercial, industrial, and unregulated segments

Develop deeper understanding of our customers via internal and external data

A master’s or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, Artificial Intelligence, or a related field preferred

Demonstrated leadership experience required; formal leadership experience with high-performing teams preferred

Understanding of advanced analytical, statistical, and predictive modeling methodologies

Strategic understanding of data infrastructure, including data storage, retrieval, governance, reporting, and cataloging a plus

Experience working with Azure Databricks or other relevant cloud platforms is required

Proficient in everyday AI use

Experience in programming one or more languages such as Python, R, and SQL

Experience with data visualization tools such as Tableau or Power BI

Demonstrated ability to apply innovation and inquisitiveness.

Strategic understanding and vision for AI enablement in data science

Awareness and understanding of Southern Company data and AI initiatives across the enterprise

Superior verbal and written communication skills, with the ability to convey complex information in a clear and concise manner

Familiarity and/or experience working with third parties either through supplemental staffing resources or consulting agreements

Exceptional analytical and problem-solving abilities, with proficiency in working with large and complex data sets

Some relocation assistance is available if you do not already live within a reasonable commute distance.

• Competitive Pay
• Excellent benefits packages which includes:
• Medical and dental coverage

• Performance-sharing plan
• 401(k) plan with a generous company match
• Bonus opportunities
• Tuition Reimbursement

Please submit an updated resume with your application