Customer Advocate

• 1+ years of experience in customer success, renewals, or finance operations, preferably within a SaaS or software company.
• Strong communication and negotiation skills; ability to manage business and finance-level conversations.
• Interest in working alongside AI and automation to drive efficiency and scalability.
• High attention to detail, accountability for results, and comfort with process ownership

To be ahead of the pack you may have:

• Working knowledge of Salesforce or similar CRM.
• Experience with contract management and billing systems.
• Understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation.

What’s in it for you?

• Opportunity to grow within a global software company, which promotes work-life balance.
• Benefits package: pension scheme, life assurance, private medical care, income protection scheme.
• Hybrid working model (4 days in the office, 1 day from home).

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.

Aptean is a global provider of mission-critical, industry-specific software solutions.

Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.

Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on

Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset.

It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central.

We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing

innovative solutions to our customer base.