Customer Advisor

We’re looking for an empathetic and driven Customer Advisor to work across Avon Reach, BH23 4AH and Woodpeckers, SO42 7RX.

You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.

You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car, as you’ll be covering two homes during the working week.

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.