Customer Advisor

Description & Requirements

• At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
• We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
• Here, your work has purpose, your voice matters and your future is full of possibility.
• Just imagine the impact you could make.
• The purpose of this job is….
• As the primary point of contact for Bupa Health Insurance customers, you'll deliver exceptional service by resolving enquiries, reviewing existing cover, and providing tailored health insurance solutions. You'll assist customers with policy and coverage questions while helping them make informed decisions about their health cover.
• This role is key to building customer trust and loyalty through positive interactions, achievement of service and retention targets, and a commitment to delivering outcomes that align with Bupa's values. You'll combine strong customer care, problem-solving skills, and product knowledge to support both customer wellbeing and business success.
• This is a permanent, full-time opportunity commencing on 20 October , based in our Brisbane office, with a hybrid working model that includes a minimum of two days per week in the office. To set you up for success, you'll participate in a comprehensive 1 1 -week training program with full support and coaching. This role operates Monday to Friday, with shifts scheduled within our operating hours of 8 :00 AM to 8:00 PM (7:00 AM to 7:00 PM during daylight savings) , so availability to work across these hours is essential.
• Key responsibilities:
• Serve as the primary point of contact for Bupa Health Insurance customers, managing enquiries related to policies, coverage, and benefits via phone.
• Deliver exceptional customer service by resolving enquiries and issues efficiently at the first point of contact wherever possible.
• Review customers' existing coverage and provide tailored health insurance solutions that meet their individual needs.