Customer Account Manager

Job Summary

Key responsibilities

• Manage and maintain relationships with Smith Tait’s existing clients and key accounts.
• Act as a consistent commercial point of contact for assigned clients.
• Maintain regular communication with clients during active projects and between appointments.
• Understand each client’s organisation, project pipeline, priorities and preferred ways of working.
• Build relationships with key stakeholders and decision-makers across each client account.
• Arrange regular client meetings, project follow-ups and account reviews.
• Monitor client satisfaction and identify potential concerns at an early stage.
• Coordinate with Smith Tait’s internal teams to ensure client enquiries and agreed actions are followed up.
• Identify opportunities for repeat appointments and additional consultancy services.
• Re-engage previous or inactive clients.
• Encourage clients to involve Smith Tait at an early stage of future project opportunities.