CTS Service Planner

Plan and schedule daily service activities for Field Service Engineers

Allocate resources based on skills, location, availability, and job priority

Ensure forward planning aligned with preventive maintenance schedules

Adjust planning dynamically to accommodate breakdowns and urgent requests

Ensure all service jobs are properly created, planned, and updated in the system

Coordinate effectively with Service Managers, FSEs, and logistics teams

Ensure availability of required spare parts before scheduling interventions

Follow up on pending operations to ensure timely execution

Inform customers in advance of planned service visits (minimum 24 hours when possible)

Provide updates in case of delays or rescheduling

Support resolution of scheduling-related customer issues

Ensure all planning activities are executed using company tools (e.g. SAP, COPS, Planner Dashboard)

Follow service procedures for job planning, execution tracking, and closing

Ensure accurate and timely closing of service orders

Monitor key planning KPIs such as job completion timelines, preventive maintenance compliance, and service backlog

Support actions to maintain low backlog and controlled Work-In-Progress (WIP)

Contribute to improving planning efficiency and service delivery performance

Ensure accurate allocation of working hours and alignment with planned activities

Support cost-effective planning decisions (travel optimisation, workload balancing)

Assist in ensuring timely invoicing through proper job execution and closure

Continuous Improvement

Identify inefficiencies in planning processes and propose improvements

Support standardisation of planning practices

Contribute to optimisation initiatives using available planning tools and data

Minimum 3–5 years of experience in service planning, coordination, or administration

Experience in a technical service environment is an advantage

Understanding of service workflows and job planning processes

Exposure to preventive maintenance planning and breakdown coordination

Knowledge & Skills

Strong organisational and planning skills

Ability to manage multiple priorities in a fast-paced environment

Good problem-solving and decision-making skills

Process-oriented mindset with attention to detail

Customer-focused and proactive approach

Proficiency in Microsoft Office tools (Excel and Word)

Experience with systems such as SAP or similar ERP tools is preferred

Good understanding of service KPIs and basic reporting

Fluent in English

Education

Diploma, Bachelor’s degree, or equivalent experience in a relevant field

Personality

Strong team player with good collaboration skills

High level of accountability and ownership

Ability to work under pressure and adapt to changing priorities

Structured, organised, and reliable

Positive attitude with strong communication skills

Motivated to improve processes and performance

Atlas Copco is a Swedish company , the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity . We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.

The regional support center operating under the legal name and umbrella of Atlas Copco Services Middle East within the Compressor Technique Business Area has started operating as of January 1st, 2003.This regional support center has been created to give both technical and commercial support to our distributors, and to continue developing the business in the region.

Talent Acquisition Team: Sally Harb

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