naukri
CSR – Customer Service Representative
RAKHA AL KHALEEJ INTERNATIONAL FZCO
Dubai, UAE
Mid
2 weeks ago
Customer ServiceOrder ManagementCommunicationProblem SolvingERP SystemsInvoicing
Free
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Customer ServiceOrder ManagementCommunication
About the Role
Serve as the primary point of contact for customers. Manage end to end Order Management through various channels - internal and external communication via email, phone, or ERP.
Key Skills for This Role
Customer ServiceOrder ManagementCommunicationProblem SolvingERP SystemsInvoicing
Responsibilities
- Serve as the primary point of contact for customers
- Manage end to end Order Management through various channels internal and external communication via email, phone, or ERP
- Address customer complaints or concerns promptly, finding solutions or escalating when necessary
- Ensure customer satisfaction and resolve issues in a timely manner
- Coordinate with cross functional teams to ensure product availability and timely shipment/delivery
- Ensure that all orders are invoiced accurately and promptly as per SLA
Requirements
- Experience in customer service and order management
- Ability to handle customer complaints and find solutions
- Ability to coordinate with cross functional teams
- Proficiency in ERP systems and invoicing
Full Job Posting
Key Responsibilities
- Serve as the primary point of contact for customers.
- Manage end to end Order Management through various channels internal and external communication via email, phone, or ERP.
- Address customer complaints or concerns promptly, finding solutions or escalating when necessary.
- Ensure customer satisfaction and resolve issues in a timely manner.
- Coordinate with CROSS functional teams to ensure product availability and timely Shipment/delivery.
- Ensure that all orders are invoiced accurately and promptly as per SLA.
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