indeed
CSR - Customer Service Representative
Al Mazra
Doha, QAT
Full Time
Entry
Onsite
2 weeks ago
Customer ServiceCommunicationData EntryProblem SolvingSchedulingRevenue Reconciliation
Free
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Ready to ScanKey skills for this role
Customer ServiceCommunicationData Entry
About the Role
Al Mazra is hiring a Customer Service Representative to welcome customers, answer inquiries, maintain records, resolve complaints, and assist with scheduling at a driving academy. Requires strong communication skills and attention to detail.
Key Skills for This Role
Customer ServiceCommunicationData EntryProblem SolvingSchedulingRevenue Reconciliation
Responsibilities
- Welcome all customers with a smile.
- Attract potential customers by answering service inquiries and providing information about other services.
- Provide accurate information to customers and ensure they understand their chosen driving package.
- Open customer files and help them fill out required forms and documents.
- Maintain customer information by updating records.
- Resolve service problems by clarifying complaints, determining causes, and selecting solutions.
- Advise financial accounts by processing customer adjustments.
- Recommend services to management by collecting customer information and analyzing needs.
- Ensure customer data is keyed in correctly in the system.
- Ensure correct invoice generation and payment processing.
- Direct customers for eye tests and follow up.
- Create, maintain, and update training and test schedules, calendars, and agendas.
Requirements
- Strong communication and customer service skills
- Attention to detail
- Arabic speaking is an advantage
Full Job Posting
Job Description
- Welcoming all customers with a smile.
- Attract potential customers by answering service inquiries and providing information about other services.
- Provide accurate information to the customer and make sure that the customer understands their chosen driving package.
- Open the customer's file and help them fill out the required forms and documents.
- Maintain customer's information by updating their records.
- Resolve service problems by clarifying complaints, determining the cause of the problem, select and explain the best solution to solve the problem, expedite the correction and adjustment and make follow up to ensure resolution.
- Advise financial accounts by processing customer adjustments.
- Recommend services to academy management by collecting customer's information and analyzing customer's needs.
- Ensure that the customer data is keyed in correctly in the system.
- Ensure that the information received from the customer is accurate before payment is processed.
- Make sure the correct invoice is generated to the right customer.
- Ensure the correct amount of payment is received from the customer.
Additional Requirements
- Arabic speaking is an advantage
Job Type
- Full time (8 Hours)
Pay
- QAR2,500.00 QAR3,000.00 per month
Work Location
- In person
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