CSR - Coordinator (Client Support Rep)

We are seeking a Client Support Coordinator to serve as the central point of communication and administrative coordination for our clients and internal teams.

This role is well suited for someone who takes pride in accurate documentation, consistent follow-through, and delivering steady, high-quality service across a high volume of client interactions.

The Coordinator helps ensure client requests are captured, processed, and resolved efficiently while representing the company professionally in every communication.

This role is fully cross-trained with the Client Support Dispatcher and provides coverage for dispatching functions when the Dispatcher is unavailable.

• Serve as the primary point of contact for client inquiries received through phone, email, and the support inbox
• Document client interactions, service requests, and job details accurately and completely within the CRM
• Manage client communications and ensure timely follow-up in accordance with LSI's RCF Communication Process (Reach Out First, Communicate Throughout, Follow Up for Satisfaction)
• Generate reports, maintain records, and support CRM data integrity across departments
• Support alarm account administration, monitoring center coordination, audits, and data entry