CSA Strategy & Process Manager

Stakeholder Coordination

• Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams.
• Track decisions, action items, dependencies, risks, and escalations across multiple initiatives.
• Coordinate stakeholder reviews, approvals, and sign-off activities.

Analysis and Program Execution

• Identify opportunities to improve business processes, customer experiences, and operational efficiency.
• Support fit-gap analysis, readiness assessments, onboarding handoffs, status reporting, and program tracking.
• Maintain project artifacts, requirements, repositories, governance documentation, and traceability across deliverables.

Required Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2-5+ years of experience in Business Analysis, Revenue Operations, Commercial Operations, Sales Operations, Process Improvement, Consulting, or Program Management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with demonstrated stakeholder management abilities.
• Advanced Microsoft Excel and PowerPoint skills.

Preferred Qualifications

• Experience creating process maps using Lucidchart, Visio, or similar tools.
• Knowledge of Customer-to-Cash, Sales Operations, CPQ, CRM, ERP, or commercial systems.
• Experience supporting business transformation or technology implementation initiatives.
• Familiarity with AI, SaaS, subscription, and usage-based commercial models.

Workplace and Flexibility

• The role follows a flexible hybrid work model for office-based roles.
• Employees may work from anywhere for up to eight weeks per year under the stated flexible work arrangements.

Compensation

• For Ontario, Canada, the stated base compensation range is CAD 126,000 to CAD 176,000 per year.
• The role may also be eligible for an annual bonus based on enterprise and individual performance.

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