CSA Strategy & Process Manager

Role Overview

Commercial Strategy and Pre-Onboarding

• Document commercial models, product structures, packaging strategies, pricing approaches, and customer journeys.
• Evaluate new products and capabilities for onboarding to the strategic technology stack.
• Analyze business impacts, dependencies, risks, and operational considerations.
• Develop executive-ready materials, status reports, decision logs, and governance documentation.

Process Mapping and Requirements

• Facilitate workshops to document current-state and future-state processes.
• Create process maps, workflows, business requirements, and operational design documentation.
• Translate business needs into functional requirements, user stories, and acceptance criteria.
• Support Azure DevOps epics and features.

Stakeholder Coordination

• Partner with Product, Sales, Finance, Operations, Customer Success, Architecture, and Technology teams.
• Track decisions, action items, dependencies, risks, and escalations.
• Coordinate stakeholder reviews, approvals, and sign-off activities.

Analysis and Program Execution

• Identify opportunities to improve processes, customer experiences, and operational efficiency.
• Support fit-gap analysis, readiness assessments, onboarding handoffs, and implementation packages.
• Maintain project artifacts, repositories, governance documentation, and program tracking.
• Ensure traceability between requirements, process designs, decisions, and solution deliverables.

Required Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 2-5+ years of experience in business analysis, revenue operations, commercial operations, sales operations, process improvement, consulting, or program management.
• Experience gathering business requirements and documenting process flows.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication with stakeholder management experience.
• Advanced Microsoft Excel and PowerPoint skills.

Preferred Qualifications

• Experience creating process maps using Lucidchart, Visio, or similar tools.
• Knowledge of Customer-to-Cash, Sales Operations, CPQ, CRM, ERP, or commercial systems.
• Experience supporting business transformation or technology implementation initiatives.
• Familiarity with AI, SaaS, subscription, and usage-based commercial models.

Workplace

• The role is described as part of a flexible hybrid working environment for office-based roles.

Compensation

• Ontario base compensation is listed as $126,000 CAD-$176,000 CAD; the salary cadence is not specified.
• The role may also be eligible for an annual bonus based on enterprise and individual performance.