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CSA Administrator
SMT GB
Duxford, KSA
Full Time
Mid
Onsite
4 weeks ago
Microsoft Office SuiteExcelWordOutlookCRM SystemsERP Systems
Free
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About the Role
SMT GB seeks a CSA Administrator to provide administrative support for Customer Support Agreements. The role involves contract documentation, maintenance planning, billing, and customer inquiries, requiring strong organizational and communication skills.
Key Skills for This Role
Microsoft Office SuiteExcelWordOutlookCRM SystemsERP Systems
Responsibilities
- Gather and validate contract documentation submitted by the regional sales teams, resolving any discrepancies or variations
- Creation of the maintenance plan in the ERP to allow the correct scheduling of planned service jobs
- Facilitate the installation of a telematics device as necessary
- Manage all renewals, modifications, or cancellations in the ERP, ensuring that all related services are updated seamlessly
- Carry out billing processes and customer collections for various agreement types (monthly, per visit, hourly)
- Supervise the shared mailbox and promptly address any inquiries that come in
Requirements
- Previous experience in an administrative role, preferably in a customer service or support environment
- Strong organisational skills and attention to detail
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Strong problem solving skills and ability to manage multiple tasks simultaneously
- Familiarity with CRM systems or similar software is an advantage
- Experience in contract administration within the construction or heavy machinery industry is desirable
- Basic understanding of financial principles related to service agreements is desirable
Full Job Posting
Company Overview
- SMT is a leading full service distribution company specializing in machinery and trucks, providing equipment for the construction, material handling, recycling, and transport industry.
- Launched in 2010, we have obtained a significant heritage that dates back to 1946, active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
What You’ll Be Doing
- Gather and validate contract documentation submitted by the regional sales teams, resolving any discrepancies or variations.
- Creation of the maintenance plan in the ERP to allow the correct scheduling of planned service jobs.
- Facilitate the installation of a telematics device as necessary.
- Manage all renewals, modifications, or cancellations in the ERP, ensuring that all related services are updated seamlessly.
- Carry out billing processes and customer collections for various agreement types (monthly, per visit, hourly).
- Supervise the shared mailbox and promptly address any inquiries that come in.
What You’ll Bring
- Previous experience in an administrative role, preferably in a customer service or support environment.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong problem solving skills and ability to manage multiple tasks simultaneously.
- Familiarity with CRM systems or similar software is an advantage.
Desirable
- Experience in contract administration within the construction or heavy machinery industry.
- Basic understanding of financial principles related to service agreements.
What's in it for you?
- Health Cash Plan – Claim money back on prescriptions, glasses, dentists appointments, physio and more.
- Free Physio Access – Speak to a physio by phone or video.
- 24/7 GP Service – Private GP access anytime.
- Enhanced Sick Pay – Extra support when you’re unwell.
- Family Leave – Enhanced maternity, paternity and adoption leave.
- IVF Support – Paid time off for treatment and appointments.
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
- Pension – We match your contributions up to 5%.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work – Save on a new bike and accessories.
- Discounts Platform – Save on groceries, holidays, shopping and more.
- Refer a friend bonus, long service awards, paid volunteering day, Christmas shutdown.
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