Cruise Director (Trip Interview)

Responsibilities

• Collaborate with internal and external partners and departments to define a clear vision for onboard Entertainment, establishing strategic and operational goals.
• Translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements, while motivating others in a positive way to achieve desired results.
• Drive enhanced Guest and Crew experiences, considering the current competitive environment and growing expectations of our Guests and Crew.
• Direct all Guest events and onboard entertainment.
• Ensure daily schedule of events onboard and ashore in ports of call proceed as scheduled. Make necessary adjustments, considering Guest count, Guest mix, weather, providing information to Guests on the required changes.
• Evaluate show quality and brand integrity, providing recommendations for future planning and the strategic development of our entertainment offerings.
• Executive communicator for Safety and guest information with ship wide announcements, theatre announcements and all other guest communication efforts.
• Oversee execution and daily delivery of Guest service. Lead the team in focusing on Guest Satisfaction Measurement, appropriate cruise and quarterly targets, enhancements to the Guest/Crew experience while maintaining a high level of consistency in current product.
• Develop a world class onboard Entertainment Operations team.
• Maintain integrated focus on leadership development and succession planning.
• Lead effective and decision-oriented department meetings.
• Liaise with all departments effectively and with professionalism.
• Support and champion safety initiatives across all entertainment lines of business, ensuring all safety measures are being upheld always and reporting safety concerns immediately.
• Oversee and manage financial profit and operating expenses, inclusive of revenue generation, cost containment, and resource optimization.
• Communicate with Executive Director-Entertainment Operations and shoreside partners regarding consistency of operation between ships - show quality, Crew scheduling, team performance.
• Partner with shore side Entertainment/Port Adventures Operations Leadership, Recruiting and Scheduling regarding onboard leadership development and future openings.
• Provide support for new itineraries by analyzing previous practice; plan and execute chosen strategies to ensure existing and/or new Entertainment offerings are successfully delivered and received onboard.
• Partner with Human Resources and Labor Management on managing personnel files, conducting performance reviews (including discipline), ensuring Maritime Labor Convention, crew recognition and communication.
• Partner with the Human Resources team (Crew Engagement Manager) as necessary, to oversee the development and execution of onboard Crew Entertainment.
• Partner with Marketing/Promotions and onboard departments to plan special events.
• Extensive administrative duties.