CRM Systems Administrator (Salesforce)

About Mozn

About The Role

• We are seeking an experienced cross-platform technical operator ensuring integrations, workflows, and data integrity across the entire GTM ecosystem are fit for purpose and enhance the commercial team’s continual improvement focus.
• The ideal candidate will have accreditation in Salesforce and highly adept at managing key systems such as Salesforce, commission platform and PSA systems to enhance commercial operations and data insights.
• The GTM System Technical Administrator is responsible for the technical operation, integration, configuration, and ongoing optimization of the company’s Go-to-Market (GTM) technology stack.
• This includes sales, marketing, customer success, and revenue operations systems such as CRM platforms, sales engagement tools, marketing automation, customer intelligence tools, data enrichment, and analytics platforms.
• The role ensures data accuracy, seamless system integration, workflow automation, and scalable GTM processes that drive revenue team efficiency
• A GTM System Technical Administrator ensures the entire GTM technology ecosystem works seamlessly, delivering:
• Clean, reliable data across all systems
• Integrated workflows that eliminate silos
• Faster and more efficient revenue operations
• Scalable processes for growth
• Strong foundations for reporting, forecasting, and analytics

**Systems Administration & Configuration**

• Administer and configure GTM systems such as CRM (Salesforce), PSA tools, Commission calculation platforms, Tableau or similar.
• Maintain user accounts, permissions, governance standards, and access policies across all GTM platforms.
• Build and optimize workflows, sequences, automations, and templates aligned to GTM operations.

**Integration & Data Management**

• Design, implement, and maintain integrations across GTM systems using APIs – removing the need for manual inputting of data from one system to another
• Own data synchronization logic, data mapping, and troubleshooting of sync issues between platforms.
• Work with the Sales Operations function to understand process needs and translate them into scalable technical solutions.

**Technical Troubleshooting & Support**

• Serve as the technical escalation point for system issues, integration failures, and workflow breakdowns.
• Perform root-cause analysis and implement long-term system improvements.
• Work with vendors as needed to troubleshoot platform-specific issues.

**Governance, Compliance & Security**

• Maintain documentation for system configuration, integrations, and process flows.
• Ensure compliance with company policies, security standards, and data privacy regulations (GDPR, SOC2, etc.).
• Support audits, access reviews, and system change management processes.

**Reporting & Analytics Support**

• Ensure clean, reliable data for dashboards and reporting.
• Provide system-level insights on data quality, workflow performance, and tool adoption.
• Support configuration of reporting tables, sync rules, and integrations that feed BI tools.

Qualifications

• ****Required****
• 3–5+ years of experience managing GTM systems in Sales Ops, RevOps, Marketing Ops, Professional Services Automation or similar roles.
• Hands-on technical experience with multiple GTM platforms (e.g., Salesforce, HubSpot, Outreach, Salesloft, Gong, ZoomInfo, Marketo, Workato)
• Strong understanding of data structures, API fundamentals, and system integrations.
• Ability to diagnose and solve technical problems across multi-tool ecosystems.
• Excellent communication skills and ability to translate technical concepts for non-technical stakeholders.

Preferred

• Experience with SQL, ETL/ELT workflows, or data lake integrations.
• Experience managing enterprise-grade CRM integrations
• Exposure to automation design frameworks and best practices for workflow optimization.

Key Skills

• Strong technical troubleshooting and analytical thinking.
• Deep understanding of GTM (Sales, Marketing, CS) processes.
• Integration and API fluency.
• Data governance and quality management.
• Cross-system workflow design.
• Project management and vendor coordination.
• Ability to work independently and in partnership with GTM teams.

Benefits

• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.