CRM Specialist

You may already be working as a CRM Executive, CRM Specialist, Email Marketing Specialist or Lifecycle Marketing Executive and be looking for an opportunity to broaden your impact across a diverse and well-known portfolio of brands.

You'll bring:

Proven experience delivering CRM, email marketing and customer lifecycle campaigns.

Hands-on experience with a CRM platform such as HubSpot, Iterable, Braze or similar . We use HubSpot, but previous HubSpot experience isn't essential.

Strong understanding of customer segmentation, personalisation, automation and lifecycle marketing.

Experience using data and customer insights to inform decisions and improve performance.

Knowledge of email best practice, including deliverability, compliance, contact frequency and customer experience.

Experience running A/B tests and implementing learnings to optimise future activity.

Excellent analytical and problem-solving skills.

Strong stakeholder management and communication skills.

Exceptional attention to detail.

The ability to effectively manage multiple projects and priorities in a fast-paced environment.

Curious and analytical, with the instinct to dig into why performance has changed and turn that understanding into action.

Confident asking questions, challenging requirements and constructively pushing back when there's a better approach.

A proactive, collaborative and customer-focused approach.

At DC Thomson, you'll be part of a business that's continually evolving while staying true to the audiences and communities we serve. You'll have the opportunity to work across a range of iconic brands, collaborate with talented colleagues and make a genuine impact on how we engage with our customers.

We offer:

Hybrid and flexible working options

34 days annual leave (including public holidays)

Enhanced family-friendly policies

Pension scheme and life assurance

Employee discounts and benefits platform

Learning and development opportunities

A supportive and inclusive working environment where your ideas can make a difference

If you're excited about using CRM, data and customer insight to create meaningful customer experiences and help some of the UK's most loved brands thrive, we'd love to hear from you.

Apply now and help shape the future of customer engagement at DC Thomson. Closing date for applications is 25th September at 12 noon