indeed
CRM Specialist/ CRM Manager
Start Stream
Dubai, UAE
Full Time
Manager
1 months ago
CRM StrategyTeam LeadershipData AnalyticsExcelForex Industry KnowledgeProcess Automation
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRM StrategyTeam LeadershipData Analytics
About the Role
Start Stream seeks an experienced CRM Manager to lead a team of CRM Specialists in Dubai for an international FX broker. The role involves driving CRM strategy, system ownership, data analytics, and team leadership to enhance customer retention and operational efficiency.
Key Skills for This Role
CRM StrategyTeam LeadershipData AnalyticsExcelForex Industry KnowledgeProcess Automation
Responsibilities
- Lead, mentor, and develop a high performing team of CRM Specialists
- Execute department wide strategies that drive engagement and long term customer value
- Oversee CRM configuration, workflow design, and overall platform optimization
- Lead behavioral analysis to provide actionable insights for senior management
- Continuously refine processes and drive automation to elevate customer satisfaction
Requirements
- Minimum 3+ years of CRM experience, with at least 2 years in a leadership capacity
- Proven background within the Forex or financial services industry
- Strong analytical and strategic thinking with advanced Excel proficiency
- Excellent communication skills in English verbal and written
- A natural leader with exceptional organization and problem solving abilities
Full Job Posting
Role Overview
- Are you a visionary leader with a passion for driving excellence in the financial world?
- An international leading FX Broker is seeking an experienced and strategic CRM Department Manager to lead our team in Dubai.
- This is a key leadership role where you will guide a team of CRM Specialists, own system performance, and drive the data strategy that influences customer retention and operational efficiency at a global scale.
Key Leadership Responsibilities
- Team Leadership: Lead, mentor, and develop a high performing team of CRM Specialists.
- CRM Strategy: Execute department wide strategies that drive engagement and long term customer value.
- System Ownership: Oversee CRM configuration, workflow design, and overall platform optimization.
- Data Analytics: Lead behavioral analysis to provide actionable insights for senior management.
- Innovation: Continuously refine processes and drive automation to elevate customer satisfaction.
Requirements
- Minimum 3+ years of CRM experience, with at least 2 years in a leadership capacity.
- Proven background within the Forex or financial services industry.
- Strong analytical and strategic thinking with advanced Excel proficiency.
- Excellent communication skills in English verbal and written.
- A natural leader with exceptional organization and problem solving abilities.
Benefits
- Competitive Salary Package that Rewards Your Talent (Negotiable based on Experience & Skills).
- Full Support for Your Employment Visa to Ensure a Smooth Transition.
- Extensive Medical Insurance to Keep You Covered and Carefree.
- Plus, a Range of Exciting Internal Company Benefits to Enjoy.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career