naukri
CRM Specialist/CRM Manager
Start Stream Ltd
Dubai, UAE
Manager
Onsite
1 months ago
CRM StrategyTeam LeadershipData AnalyticsProcess AutomationWorkflow DesignCustomer Retention
Free
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CRM StrategyTeam LeadershipData Analytics
About the Role
Lead and mentor a CRM team, execute strategies for customer engagement, oversee system optimization, and provide data-driven insights in the financial sector.
Key Skills for This Role
CRM StrategyTeam LeadershipData AnalyticsProcess AutomationWorkflow DesignCustomer Retention
Responsibilities
- Lead, mentor, and develop a high performing team of CRM Specialists
- Execute department wide CRM strategies to drive engagement and customer value
- Oversee CRM configuration, workflow design, and platform optimization
- Conduct behavioral analysis to provide actionable insights for senior management
- Continuously refine processes and drive automation to elevate customer satisfaction
Requirements
- Experience in CRM management or similar leadership role
- Proven ability to lead and mentor a team
- Strong analytical skills for behavioral analysis and insights
- Experience with CRM system configuration and optimization
Full Job Posting
Overview
- An international leading FX Broker is seeking an experienced and strategic CRM Department Manager to lead their team in Dubai.
- This is a key leadership role guiding a team of CRM Specialists, owning system performance, and driving data strategy for customer retention and operational efficiency.
Key Leadership Responsibilities
- Team Leadership: Lead, mentor, and develop a high performing team of CRM Specialists.
- CRM Strategy: Execute department wide strategies that drive engagement and long term customer value.
- System Ownership: Oversee CRM configuration, workflow design, and overall platform optimization.
- Data Analytics: Lead behavioral analysis to provide actionable insights for senior management.
- Innovation: Continuously refine processes and drive automation to elevate customer satisfaction.
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