indeed
CRM Services Business Analyst
multiple company
Dubai, UAE
Onsite
Discovered 5 days ago
Banking services process transformationBanking services design, implementation, and adoptionAutomation and straight-through processingCRM platformsRetail banking processesContact center processes
Free
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Ready to ScanKey skills for this role
Banking services process transformationBanking services design, implementation, and adoptionAutomation and straight-through processing
Role Overview
A leading UAE organization is hiring a CRM Services Business Analyst in the banking domain.
The role requires 8+ years of experience and is based in Abu Dhabi or Dubai.
Key Skills for This Role
Banking services process transformationBanking services design, implementation, and adoptionAutomation and straight-through processingCRM platformsRetail banking processesContact center processes
Full Job Posting
Position Overview
A leading UAE organization is hiring a CRM Services Business Analyst in the banking domain.
The role requires 8+ years of experience and is based in Abu Dhabi or Dubai.
Experience and Availability
- Candidates must have 8+ years of relevant experience.
- The stated notice period is immediate to 15 days.
Mandatory Skills
- Banking services process transformation.
- Banking services design, implementation, and adoption.
- Automation and straight-through processing.
- CRM platforms.
- Retail customer and retail banking processes.
- Contact center, branch, and back-office processes.
- Banking products and customer segments.
- Banking systems and processes.
Preferred Skills
- Salesforce Service Cloud is preferred.
- AI or AI agents, corporate banking, and Agile experience are preferred.
Workplace
- The work mode is on-site.
Responsibilities
- Analyze and transform banking services processes within CRM service environments.
- Support the design, implementation, and adoption of banking services solutions.
- Drive automation and straight-through processing initiatives.
- Apply CRM platforms to retail banking and customer service processes.
- Address contact center, branch, and back-office process requirements.
- Align banking solutions with products, systems, and customer segments.
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