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CRM Manager & Client Engagement Specialist – Architecture & Design
Behar + Peteranecz Architecture
Dubai, UAE
Full Time
Mid
Today
CRM ManagementClient Relationship ManagementBusiness DevelopmentProject CoordinationData AnalysisMicrosoft Office
Free
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CRM ManagementClient Relationship ManagementBusiness Development
About the Role
Architecture BP is seeking a CRM & Client Engagement Specialist to manage client relationships and CRM systems for architecture and design projects. The role involves lead capture, onboarding, project coordination, and business development support.
Key Skills for This Role
CRM ManagementClient Relationship ManagementBusiness DevelopmentProject CoordinationData AnalysisMicrosoft Office
Responsibilities
- Manage and maintain the CRM platform, ensuring accurate, up to date records of clients, leads, and project statuses
- Track and report on business development pipelines, proposals, and client engagement metrics
- Coordinate with Architects, Product Architects, and Project Managers to ensure client communications reflect project milestones and design intent
- Support the onboarding process for new clients, including documentation, scheduling, and initial coordination
- Develop and refine CRM workflows, automations, and reporting dashboards to improve team efficiency
- Assist in preparing client facing materials, proposals, and presentations in coordination with the design team
- Analyze client and market data to identify business development opportunities and support strategic planning
- Coordinate and arrange communication between the Commercial and Residential Architecture teams to ensure alignment on client priorities and project scheduling
Requirements
- Must be based in the UAE and hold a valid UAE residence visa
- Ability to work U.S. Eastern Standard Time (EST) hours consistently, from 8:00 AM to 5:00 PM EST
- 3+ years of professional experience in CRM management, business development, or client relations, ideally within architecture, engineering, construction, or real estate
- Strong organizational skills and attention to detail in managing client data and pipelines
- Excellent written and verbal communication skills
- Ability to work cross functionally with design and technical teams
- Bachelor's degree in Business Administration, Marketing, Architecture, Civil Engineering, or a related field (preferred)
Full Job Posting
About the Job
- Architecture BP is seeking a CRM & Client Engagement Specialist to join our team and support the growth and management of client relationships across our architecture and design projects. This role is ideal for a candidate with a background in CRM systems and client relationship management, ideally
Role Overview
- The CRM & Client Engagement Specialist is responsible for managing and optimizing the firm's CRM platform, tracking client interactions and project pipelines, and supporting business development efforts across our architecture and civil engineering projects. The role emphasizes data accuracy, proces
Key Responsibilities
- Manage and maintain the CRM platform, ensuring accurate, up to date records of clients, leads, and project statuses
- Track and report on business development pipelines, proposals, and client engagement metrics
- Coordinate with Architects, Product Architects, and Project Managers to ensure client communications reflect project milestones and design intent
- Support the onboarding process for new clients, including documentation, scheduling, and initial coordination
- Develop and refine CRM workflows, automations, and reporting dashboards to improve team efficiency
- Assist in preparing client facing materials, proposals, and presentations in coordination with the design team
- Analyze client and market data to identify business development opportunities and support strategic planning
- Coordinate and arrange communication between the Commercial and Residential Architecture teams to ensure alignment on client priorities and project scheduling
Qualifications
- Must be based in the UAE and hold a valid UAE residence visa
- Ability to work U.S. Eastern Standard Time (EST) hours consistently, from 8:00 AM to 5:00 PM EST
- Familiarity with UAE corporate tax regulations and compliance requirements as they relate to client and business operations
- 3+ years of professional experience in CRM management, business development, or client relations, ideally within architecture, engineering, construction, or real estate
- Strong organizational skills and attention to detail in managing client data and pipelines
- Excellent written and verbal communication skills
- Ability to work cross functionally with design and technical teams
- Understanding of the architecture/design project lifecycle is a strong plus
- Bachelor's degree in Business Administration, Marketing, Architecture, Civil Engineering, or a related field (preferred)
- Proficiency in Microsoft Office / Google Workspace; familiarity with data visualization or reporting tools is a plus
Application Requirements
- Please submit your CV, along with a brief cover note outlining your CRM experience and any exposure to the architecture, engineering, or construction sectors.
- Send to: hr.mena@architecturebp.com Subject line: CRM & Client Engagement Specialist – [Your Full Name]
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