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CRM MANAGER
Talent Hunt Experts
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 days ago
CRM strategyCustomer lifecycle managementCustomer segmentationRetention and loyaltyCRM platformsMarketing automation
Free
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CRM strategyCustomer lifecycle managementCustomer segmentation
Role Overview
CRM Manager responsible for leading customer relationship management initiatives.
The role focuses on engagement, retention, loyalty, customer value, and measurable business outcomes.
Key Skills for This Role
CRM strategyCustomer lifecycle managementCustomer segmentationRetention and loyaltyCRM platformsMarketing automation
Full Job Posting
Role Overview
CRM Manager responsible for leading customer relationship management initiatives.
The role focuses on engagement, retention, loyalty, customer value, and measurable business outcomes.
Core Responsibilities
- Develop and execute CRM strategies across the customer lifecycle.
- Manage customer segmentation and customer journeys.
- Optimize personalized campaigns across relevant channels.
- Analyze customer behavior and campaign performance.
- Identify growth opportunities using data-driven insights.
- Work with marketing, sales, product, and analytics teams to ensure consistent customer experiences.
Qualifications
- Bachelor’s degree or above in Marketing, Business, Communications, Data Analytics, or a related discipline.
- Strong understanding of CRM strategies, customer lifecycle management, segmentation, and retention.
- Familiarity with CRM platforms, marketing automation, customer analytics, and campaign management.
- Strong analytical and problem-solving skills for interpreting customer and campaign data.
- Excellent communication, project management, and stakeholder coordination skills.
- Ability to develop personalized customer journeys and data-driven engagement strategies.
Additional Capabilities
- Strong attention to detail, commercial awareness, and a customer-centric mindset.
- Ability to manage multiple priorities and collaborate effectively across teams.
- Creative, proactive, and results-oriented approach to improving customer engagement and loyalty.
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