indeed
CRM/ERP Business Analyst
GURUS SOLUTIONS
Montréal, CAN
Full Time
Junior
Hybrid
4 days ago
NetSuiteBusiness AnalysisProcess MappingUATTrainingFrench
Free
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NetSuiteBusiness AnalysisProcess Mapping
About the Role
GURUS SOLUTIONS is hiring a Junior Business Analyst to bridge client operational needs with cloud technology, focusing on NetSuite. The role includes leading discovery workshops, process optimization, and client training.
Key Skills for This Role
NetSuiteBusiness AnalysisProcess MappingUATTrainingFrench
Responsibilities
- Lead and facilitate discovery workshops to gather client requirements and map As Is business processes
- Analyze client operational workflows, identify inefficiencies, and design optimized To Be processes
- Translate improved workflows into functional system designs and configurations within NetSuite
- Prepare and guide clients through User Acceptance Testing (UAT)
- Play active role during Go Live deployment phases
- Conduct training sessions for client SMEs and end users, creating documentation
- Provide proactive functional support and hypercare post deployment
Requirements
- 1 to 3 years of experience in business analysis or software implementations within SaaS ecosystem (ERP, CRM, HRIS, or related)
- Proven client facing background with ability to analyze, document, and improve business processes
- Flawless verbal and written communication skills in both French and English
- University degree in Business Administration (Operations Management, MIS), Information Technology, or related field
Full Job Posting
Role Overview & Mindset
- As a Junior Business Analyst, you are the strategic bridge between clients' operational realities and cloud technology.
- We seek a self starter who is naturally curious, coachable, and thrives in a collaborative environment.
Key Responsibilities
- Lead and facilitate discovery workshops to gather client requirements and map As Is business processes.
- Analyze client operational workflows, identify inefficiencies, and design optimized To Be processes.
- Translate improved workflows into functional system designs and configurations within NetSuite.
- Prepare and guide clients through User Acceptance Testing (UAT).
- Play active role during Go Live deployment phases.
- Conduct training sessions for client SMEs and end users, creating documentation.
- Provide proactive functional support and hypercare post deployment.
Requirements & Qualifications
- 1 to 3 years of experience in business analysis or software implementations within SaaS ecosystem (ERP, CRM, HRIS, or related).
- Proven client facing background with ability to analyze, document, and improve business processes.
- Flawless verbal and written communication skills in both French and English.
- University degree in Business Administration (Operations Management, MIS), Information Technology, or related field.
Nice to Haves
- Foundational knowledge of corporate accounting (GL, AP, AR).
- Direct exposure to NetSuite or other mainstream cloud systems (Salesforce, Odoo, Sage, Dynamics).
- Experience drafting process workflows using mapping tools (Lucidchart, Visio).
Logistics
- Permanent, full time position (40 hours/week).
- Hybrid Model: 3 days/week in office at Montreal office (near Sauvé metro station).
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