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CRM Coordinator
Gowling WLG
Ottawa, CAN
Full Time
Entry
Hybrid
2 weeks ago
CRMData ManagementMicrosoft 365ReportingData QualityCommunication
Free
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CRMData ManagementMicrosoft 365
About the Role
Gowling WLG is looking for a CRM Coordinator to support day-to-day CRM administration, data quality, and user support. The role involves maintaining data accuracy, preparing reports, and assisting with testing and training.
Key Skills for This Role
CRMData ManagementMicrosoft 365ReportingData QualityCommunication
Responsibilities
- Keep CRM data accurate, current and consistent through regular updates, routine enrichment and deduplication
- Monitor data quality, flag issues quickly, and respond swiftly to recommend fixes
- Support ongoing clean up projects that improve reliability and usability of the CRM
- Act as first point of contact for CRM questions, resolving common issues quickly and escalating when needed
- Track user requests through to closure and keep colleagues informed with clear updates
- Capture recurring user issues and help shape training, support materials, and system improvements
- Build, QA, and deliver mailing and event lists that are accurate, on time, and actionable
- Prepare reports and saved views that give stakeholders quick, reliable insights
- Assist with preparing and executing test cases for CRM updates and new features
- Log results, validate changes, and escalate issues promptly
- Build, maintain, and update CRM resources and support materials
- Support role based training sessions by coordinating logistics, updating materials, and answering user questions
Requirements
- Post secondary education in a relevant field or equivalent experience
- Minimum of 2 3 years of experience working with a CRM and marketing technology in B2B or professional services in a data focused role
- Tech savvy with deep experience working with data tools and within the Microsoft 365 platform
- Able to learn new platforms quickly with an interest in new tools and continuous improvements
- Proven experience maintaining CRM data quality: updating records, enriching information, deduplicating, and merging data
- Ability to create reports, dashboards and views and check data accuracy before release
- Working knowledge of Canadian privacy and consent (incl. CASL), suppression, and retention basics
- Highly accountable, action oriented, and eager to learn
- Team player with ability to collaborate widely and work independently
- Comfort writing plain language guides and supporting role based training
- Ability to work in a fast paced, matrixed organization with competing deadlines
- Clear, respectful communication and teamwork with stakeholders and vendors
Full Job Posting
About Gowling WLG
- Gowling WLG is an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia.
- The firm values excellence, diversity, and collaboration.
Profile
- The CRM Coordinator supports day to day administration and dependable use of the Firm's CRM system.
- Focus on data accuracy, quality, and consistency.
- First point of contact for users; business minded and service oriented.
- This position can be based in any Canadian office; requires hybrid attendance in office.
Data Management and Quality
- Keep CRM data accurate, current and consistent through regular updates, routine enrichment and deduplication.
- Monitor data quality, flag issues quickly, and respond swiftly to recommend fixes.
- Support ongoing clean up projects that improve reliability and usability of the CRM.
User Support
- Act as first point of contact for CRM questions, resolving common issues quickly and escalating when needed.
- Track user requests through to closure and keep colleagues informed with clear updates.
- Capture recurring user issues and help shape training, support materials, and system improvements.
Lists and Reporting
- Build, QA, and deliver mailing and event lists that are accurate, on time, and actionable.
- Prepare reports and saved views that give stakeholders quick, reliable insights.
Testing and Change Support
- Assist with preparing and executing test cases for CRM updates and new features.
- Log results, validate changes, and escalate issues promptly.
- Contribute to platform reviews by surfacing recurring issues and suggesting fixes.
Documentation and Training
- Build, maintain, and update CRM resources and support materials.
- Support role based training sessions by coordinating logistics, updating materials, and answering user questions.
Collaboration and Coordination
- Collaborate with stakeholders to streamline and standardize business processes using CRM.
- Partner with IT and internal stakeholders on incidents and small projects.
- Support other BD & Marketing tools as needed.
Qualifications
- Post secondary education in a relevant field or equivalent experience.
- Minimum of 2 3 years of experience working with a CRM and marketing technology in B2B or professional services in a data focused role.
- Tech savvy with deep experience working with data tools and within the Microsoft 365 platform.
- Able to learn new platforms quickly with an interest in new tools, continuous improvements, solving issues, and turning raw data into business insights.
- Proven experience maintaining CRM data quality: updating records, enriching information, deduplicating, and merging data.
- Ability to create reports, dashboards and views and check data accuracy before release.
- Working knowledge of Canadian privacy and consent (incl. CASL), suppression, and retention basics.
- Highly accountable, action oriented, and eager to learn.
- Team player with ability to collaborate widely and stay connected, while also working independently.
- Comfort writing plain language guides and supporting role based training.
- Ability to work in a fast paced, matrixed organization with competing deadlines.
- Clear, respectful communication and teamwork with stakeholders and vendors.
What We Offer
- Opportunity to shape the Firm's CRM data and systems with visible impact.
- Collaborative, inclusive, growth oriented team.
- Professional development, mentorship, and clear progression pathways.
- Executive visibility and cross functional collaboration with BD, Marketing, and IT.
- Access to training, certifications, and vendor enablement.
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