Crisis Intervention Worker (Temp Full-Time 18 Month Contract)

The Crisis Intervention Worker reports to the Substance Use Health Manager, with overall accountability to the Executive Director.

Key Responsibilities

Crisis Assessment & Intervention

Provide immediate response to individuals experiencing mental health, substance use, or psychosocial crises

Respond to overdose situations

Conduct initial crisis assessments and implement appropriate de-escalation strategies

Create a welcoming environment for individuals by accessing satellite and mobile health clinics

Complete client intakes

Support stabilization of clients using trauma-informed and recovery-oriented approaches

Identify escalation risks and collaborate with clinical staff to determine appropriate next steps

Provide supportive, person-centred engagement to individuals in distress

Assist clients in developing coping strategies and self-regulation skills

Promote harm reduction practices and recovery-oriented decision-making

Support clients in maintaining dignity, autonomy, and choice during crisis situations

Provide support and programming for clients

Collaborate with interdisciplinary team members including nurses, counsellors, peer outreach workers and external service providers

Participate in case discussions, and care planning processes

Communicate relevant observations clearly, accurately, and in a timely manner

Support referrals and linkages to community-based health and social services

Maintain a safe, respectful, and supportive work environment

Respond to urgent situations in accordance with organizational policies and procedures

Complete required documentation, incident reporting, and shift notes accurately and promptly

Follow infection prevention, harm reduction, and emergency response protocols

Provide culturally safe, trauma-informed, and anti-oppressive care

Demonstrate awareness of structural inequities including racism, colonialism, poverty, and housing instability

Contribute to a workplace culture grounded in respect, inclusion, and accountability

Support equitable access to care for all residents regardless of identity or lived experience

Performance Targets

TBD

Work is based on-site at the satellite location as well as mobile settings such as mobile health unit, and areas with active addictions, shelters, and encampments.

Experience operating and maintaining large vehicles or mobile service units.

Valid Ontario G Driver’s License with a clean driving record

Familiarity with mobile health, outreach, or community-based service models in Ontario.

Follow established safety protocols for mobile and community-based work, including situational awareness, communication procedures, and de-escalation techniques.

Flexible scheduling is required, including days, evenings, overnights weekends, and participation in on-call rotations

Exposure to high-stress and unpredictable crisis situations involving mental health emergencies, substance use, and behavioural concerns

Physical demands may include prolonged standing, responding to emergencies, and supporting residents during crisis de-escalation

Benefits:

4% of Vacation and Benefits

Company Events

Company Pension

On-Site Parking

Employee Assistance Program

Hamilton Urban Core is committed to equity in employment.

While we appreciate every application only those selected for an interview will be contacted.