Credit & Collections Analyst

Description

Responsibilities

• · Monitors the aging of customer transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
• · Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit release.
• · Ensures all necessary follow-ups and coordination with customer and other departments in the company has been done to resolve collection issues
• · Researching account disputes and billing discrepancies
• · Performing account and payment reconciliations
• · Provide customer service by processing adjustments and refund request
• · Work closely with branches and sales force in communicating account issues
• · And other duties as called upon

Requirements

• · Three or more years of credit collections experience
• · Knowledge in Accounting
• · Strong communication skills
• · Effective time management
• · Team player
• · Strong knowledge in Microsoft Word and Excel
• · Demonstrated skills to multi-task in high paced environment
• · Ability to make sound and consistent decisions based on all facts
• · Capable of identifying and completing critical tasks with a sense of urgency
• · Firm decision maker, but not too hard core. Understanding we want to keep the customer if at all possible