Credentialing Administrative Support Coordinator

About Enlightened

Location

• Washington, DC (SW office — within walking distance of two Metro stations)
• Work Arrangement: ***This position offers a hybrid work schedule, requiring employees to work in the office four days a week and one day remotely
• The Credentialing Administrative Support Coordinator provides day-to-day administrative support to the credentialing and enrollment team. This role assists with collecting documentation, preparing provider files, tracking application statuses, and coordinating follow-up with providers and internal departments. MUST HAVE has at least two (2) years of credentialing experience , is highly organized, proactive, and comfortable working in a fast-paced, process-driven environment.

Key Responsibilities

• Collect, organize, and upload provider documentation required for credentialing and enrollment.
• Assist with completing credentialing applications using established templates and checklists.
• Maintain accurate electronic provider files and ensure all required documentation is current and properly labeled.
• Conduct outreach to providers and office staff to obtain missing information or clarify application details.
• Track outstanding items and follow up to ensure timely submission.
• Enter provider information into credentialing systems, spreadsheets, and tracking logs.
• Update status notes and documentation as applications move through the credentialing workflow.
• Submit and update internal tickets for provider setup and system activation.
• Perform quality checks to ensure provider files are complete before review.