Creative Support Specialist

1-3 years in customer support, operations, or related role

Strong written communication skills (clear, empathetic, efficient)

Quick learner with ability to master complex creative software

Data-driven mindset for identifying patterns and opportunities

Comfortable with high-volume ticket environments

Interest in AI/automation and process optimization

Creative problem-solving abilities

Expertise and/or interest in the creative space, AI or both

Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done

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Review these resources: Tutorial Guide

Tutorial

Guide

Build a workflow based on your own creative idea or theme. Your workflow should include at least 3 steps Think about a real creative problem someone might solve with Runway

Your workflow should include at least 3 steps

Think about a real creative problem someone might solve with Runway

Submit in the application: Screenshot of your completed workflow Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this?

Screenshot of your completed workflow

Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this?

Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it.

Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.

There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.

Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.

Great things come from great teams. We’d love to hear from you.

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.

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