Country-Specific IT Manager

Key Responsibilities

• Supervise, mentor, and evaluate in-country IT staff, fostering a high-performance team culture.
• Lead the recruitment process for new IT team members, including sourcing, interviewing, and onboarding, to support the growth and development of the department.
• Oversee the delivery of technical support services for users and business units located in Asia / Pacific, and as required, Europe, ensuring timely issue resolution and customer satisfaction.
• Coordinate with company-wide IT leadership to align local operations with global standards, policies, and best practices.
• Implement company-wide policies in the country-specific context, adapting procedures and practices as needed to comply with local requirements while maintaining organizational consistency.
• Manage vendor relationships and oversee procurement of IT equipment and services as needed.
• Provide regular updates to senior management regarding IT performance, staffing, and project progress.
• Independently perform troubleshooting steps and provide Tier 2/3 support for complex technical problems within the local environment.
• Required Qualifications
• 5 years’ experience in a related environment (multi-site, multi-country network with thousands of devices)
• Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degrees or certifications are a plus.
• Proven experience in IT management, including staff supervision and recruitment, preferably within an international organization.
• Comprehensive technical skills and hands-on experience in end-user support, IT security, and networking infrastructure, including direct troubleshooting and resolution of technical issues.
• Familiarity with IT operations and business practices in the United States, ideally through work experience in the United States.
• Proficiency in English.
• Willingness to travel as needed within the assigned regions.
• Advanced level knowledge in at least one of the following areas:
• Strong background with enterprise cloud computing