Counter Staff (Ticketing & Reservation)
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Key skills for this role
About the Role
Handle customer inquiries, process ticket reservations, manage payments, and assist with travel needs; requires high school diploma and proficiency in Computer Reservation Systems.
Key Skills for This Role
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Overview
- Expertly handle customer inquiries regarding flight schedules, fares, and travel packages, providing accurate and up-to-date information.
- Efficiently process ticket reservations, modifications, and cancellations, ensuring adherence to airline policies and procedures.
- Skillfully manage payment transactions, including cash, credit card, and other payment methods, with precision and attention to detail.
- Proactively assist customers with baggage handling, seat selection, and special requests, enhancing their overall travel experience.
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